How To Cancel ActiveCampaign Subscription? [in 2022]

Written by: Emily Anderson
Last updated:

Are you unhappy with ActiveCampaign or just think that ActiveCampaign is too expensive? Well, if you are sure that you don’t want to pay for your ActiveCampaign subscription anymore, this article is for you.

In this ActiveCampaign tutorial, we are going to show you how to cancel an ActiveCampaign subscription and everything else that relates to this.

If you prefer a better email marketing alternative, make sure to check out Sendinblue.

How to cancel an ActiveCampaign subscription?

Here is how to cancel an ActiveCampaign subscription:

  1. Open your ActiveCampaign account.
  2. Click on the ActiveCampaign account name at the bottom left of the page
  3. Select ‘Billing & Upgrade’
  4. Click on ‘Update’ button in the ‘Payment’ box.
  5. Find the “Cancel your account and future billing” in the bottom left corner.
  6. Click on it.
  7. You can schedule a quick session with the ActiveCampaign team. (They will basically try to talk you into not canceling ActiveCampaign.)
  8. Or you can just click on the ‘”Yes, Cancel My Account” button to cancel the subscription.
  9. Go through the remaining steps to confirm to cancel your ActiveCampaign subscription.

If you go through these ActiveCampaign cancelation steps, your ActiveCampaign plan should be canceled.

What happens when you cancel your ActiveCampaign account?

Once you manage to cancel the subscription, here is what happens.

If you have paid for at least a month of subscription, you will have access to ActiveCampaign until the last day of your billing cycle.

However, after the last day of your paid subscription, you will lose access to ActiveCampaign and you no longer will be able to create and send email campaigns, set up autoresponder sequences, build email signup forms and landing pages, manage your subscribers, etc..

If you want to reactivate your subscription, all you have to do is to log in to your canceled ActiveCampaign account. Then you will be prompted to reactivate your ActiveCampaign subscription.

Looking for an ActiveCampaign Alternative?

Once you canceled ActiveCampaign but you still want to use another email marketing software, you just think that ActiveCampaign is missing some key features or it is too expensive, here are the best ActiveCampaign alternatives we recommend:

  • Our recommended email marketing software: Sendinblue
  • Cheapest email marketing tool: Mailerlite
  • One-time fee for email marketing software: Sendfox

Can you get a refund on the ActiveCampaign subscription?

Whether you can get an ActiveCampaign refund will depend on when you have canceled your ActiveCampaign subscription.

If you have canceled your ActiveCampaign subscription right after the purchase or renewal, there is a good chance that ActiveCampaign will refund you.

Make sure to contact the ActiveCampaign customer support team by opening a support ticket or sending an email to their support team.

In this email, explain to them why you are requesting a refund so there is a higher chance they will give you a full or partial refund of your ActiveCampaign purchase price.

Keep in mind that they might not be required to grant you a refund on your canceled ActiveCampaign subscription plan. For more specifics, check out ActiveCampaign ’s Terms of Service.

What is ActiveCampaign and how can you use it?

ActiveCampaign is an email marketing, automation, sales software, and CRM platform created for small, medium and enterprise businesses. ActiveCampaign has over 150,000 users in 170+ countries.

These businesses have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Here is a list of ActiveCampaign features:

  • Send newsletters
  • Email marketing
  • Marketing automation
  • Landing pages
  • Automations map
  • Split automations
  • Build-in CRM
  • Sales automation
  • One-to-one email automation
  • Contact & lead scoring
  • Site messages
  • Attribution
  • Predictive sending
  • Web personalization
  • Drag & drop email designer
  • Free email templates
  • Import existing contacts
  • Auto responders
  • In-depth reporting
  • Custom Reports
  • GEO tracking
  • Conditional content
  • Predictive content
  • Users
  • Custom user permissions
  • Unlimited sending
  • Subscribe by SMS
  • Inbox preview (Email testing)
  • Social data
  • SMS sending
  • HIPAA compliance
  • Single Sign-On

There are four plans offered by ActiveCampaign: Lite ($15/month), Plus ($70/month), Professional ($159/month), and Enterprise ($279/month).

However, there ia a 14-day ActiveCampaign free trial, that you can claim here: https://www.activecampaign.com/free

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