How To Live Chat With Facebook Support? [in 2024]

Written by: Emily Anderson
Last updated:

In this Facebook tutorial, we will show you how to live chat with Facebook customer support team.

How To Live Chat With Facebook Customer Support?

Here is how to live chat with a Facebook Customer Support team member:

  1. To begin with, you need to open your Facebook ads manager account. If you are not familiar with it, go to and select ads manager from the hamburger menu on the left side of the screen.
  2. This will take you to the campaigns interface, where you can create and run Facebook ad campaigns.
  3. To start a live chat with a Facebook support team member, click on the help icon on the left side of the screen.
  4. This will open up a side panel, where you will see the option to contact the support team. Select the issue you are facing and the Facebook ad account you need help with.
  5. You may be directed to a help article, but there is also an option to contact support. Click on that button and wait a few seconds.
  6. You will then be presented with the option to live chat with a Facebook customer support team member.
  7. Once you are connected, you can add your message, attach a screenshot or video if necessary, and then click on the start chat button.
  8. This will open up Facebook Messenger, and you will be able to live chat with the support team member.

It’s important to note that you may also have the option to call customer support or email them, depending on the issue you are facing.

However, live chat is often the quickest and most efficient way to get your problem resolved.

Can’t Access Facebook Customer Support Live Chat

It’s important to note that there may be some situations where live chat is not available for Facebook Customer Support.

Some users have reported that they were unable to access the live chat feature despite multiple attempts.

In these cases, it may be necessary to explore other support options such as submitting a help request through the Facebook Help Center or reaching out to Facebook’s support team through social media platforms like Twitter.

While live chat can be a convenient and effective way to get assistance from Facebook Customer Support, it’s important to remember that there may be other options available if live chat is not possible.

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