How To Connect WhatsApp Business Account to Facebook Page? [in 2021]

Written by: Emily Anderson
Last updated:

Once you created a WhatsApp business account, it makes sense to link the WhatsApp account with the Facebook business page.

how to connect whatsapp account to Facebook page

In this Facebook page setup tutorial, we are going to show you to connect the WhatsApp business account to a Facebook page so you can also link your CTA button and posts to your WhatsApp account so customers can be taken to WhatsApp conversation with your business.

Let’s dive in.

How to connect a WhatsApp Business account to a Facebook page?

Here is how to connect a WhatsApp business account to a Facebook page:

  1. Open the Facebook page
  2. Click on ‘Settings’ in the left columnadd whatsapp business account to Facebook page
  3. Click on ‘WhatsApp’
  4. Add the phone number of your WhatsApp account.
  5. Click on ‘Continue’add whatsapp business number to Facebook page integraion
  6. You will receive a confirmation code to your WhatsApp account.
  7. Add the code and click on ‘Confirm’.

If you pasted the right code, your Facebook page should be connected to the WhatsApp account.

Link WhatsApp with the Facebook page on a mobile phone

You can also link your WhatsApp business account starting from the WhatsApp business app:

  1. Open the WhatsApp business app
  2. Click on the three dots in the top right corner
  3. Select Business Toolbusiness tools in whatsapp business app
  4. Click on ‘Facebook & Instagram’connect whatsapp business account with Facebook page
  5. Select Facebook.
  6. Select the Facebook page you want to link with your WhatsApp account
  7. Click on ‘Connect WhatsApp’

Going through these steps, your Whatsapp account should be connected to the Facebook page. As you can see, the CTA button of the Facebook page has also been changed to a WhatsApp CTA button. This can be changed back on the Facebook page if you want to do so.

Can’t link WhatsApp account to a Facebook page

There are two main reasons why you might not be able to link the WhatsApp Business account with the Facebook business page.

First, the WhatsApp account has to be a business Whatsapp account. If you have a regular WhatsApp account you can’t connect it with a Facebook page.

You can find more information here about how you can convert a regular Whatsapp account to a Business account.

The second reason why you can’t link the WhatsApp business account with the page is related to Facebook page role issues. You have to have Admin access on the Facebook page to be able to add a WhatsApp account or any other Social account to the page.

Why you should connect your Facebook page with the Whatsapp account?

There are four main reasons why you want to connect your Whatsapp account to a Facebook page:

  1. Add a Whatsapp CTA button to a Facebook page
  2. Add A WhatsApp number to your Facebook page’s About section
  3. Add a WhatsApp message button to Facebook posts
  4. You can drive people to their WhatsApp to have a chat with your business

Click on the linked Whatsapp marketing tutorials, if you want to know more about these processes.

Disconnect WhatsApp Account from Facebook page

If you want to disconnect or unlink the WhatsApp business account from the Facebook page, you can easily do that:

  1. Open the Facebook page
  2. Click on ‘Settings’ in the left column
  3. Click on ‘WhatsApp’
  4. Here you can see the connected WhatsApp number.
  5. Click on ‘Disconnect’.confirm disconnecting WhatsApp business account from a facebook page
  6. Confirm that you want to unlink the account from the Facebook page

Now, your WhatsApp business account has been deleted from the Facebook page.

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